About Us

Our Team

We take pride in providing outstanding customer service every day to help our customers succeed.

Meet Our Team

No matter what you need, we are ready to help! Learn more about our corporate management team, skilled technicians, and customer service staff.

Scott Alexander

Scott is a second-generation healthcare bed sales and service provider with over 30 years of experience in all care settings, delivering, renting, and warehousing. Scott brings experience in manufacturing and rental companies like Equi-tron, KCI, Medic PRN, Global Medical, Carroll Healthcare and Invacare. Scott leverages a large North American Network of relationships and suppliers to source service, products, and solutions. Scott believes the corner stone to any good program is customer service and delivering on expectations and he empowers his employees to support that belief.

Rob Rush

Director of Technical Services
Rob has nearly 20 years of quality, manufacturing, technical and logistics experience in Canadian and American Healthcare. Rob‘s extensive background in support services and diagnostics keeps him customer focused and working to provide positive and immediate solutions to problems at all acuity levels. Rob is the lead for all Health Canada / FDA Rail Compliance projects for meeting standards in patient entrapment and modernized bed system safety as a whole.

Shannon Paul

Director of Customer Service
Customer service is our main focus at SFI. Shannon brings over 15 years of experience in the medical equipment industry. Having previously worked for Invacare in both Canada and the United States as a Customer Service and Department Trainer, Shannon has extensive experience writing and implementing service processes and procedures, and working with CRM systems from testing through to utilization. Shannon acts as a liaison between our clients, vendors, and SFI’s production team, ensuring the lines of communication remain open. Shannon is deeply committed to ensuring a successful outcome for every client we work with.

Jennifer Andrews, M.Sc., MBA

Senior Marketing Director
With a health science background and 14 years of experience in the life sciences industry including as marketing director for a clinical and regulatory firm, Jennifer specializes in strategy, branding, and digital marketing. She draws from experience working with clients through her consulting business, FreshLeaf Marketing, and as a mentor and speaker. Jennifer holds a Bachelor of Science (B.Sc.) in biology, a Master of Science (M.Sc.) in human health and nutrition, and a Master of Business Administration (MBA).

Brent McQuillen

Senior Technician
As the lead technician for all needs related to installation projects to safe patient handling, Brent has over 15 years of experience in the healthcare environment. Not only is he knowledgeable and highly skilled in all areas from plumbing to electrical, he is passionate about outcomes and committed to getting the job done to the highest degree of quality possible.

Alex McNeill

Service Manager
Alex has spent the past 20 years in the long-term care industry with a focus on environmental services. He brings invaluable expertise to SFI’s technical team, serving as the primary point person for service-related areas and on behalf of customers, from invoicing and working directly with the technicians. When he’s not working, Alex is a passionate fan of auto sports and enjoys barbecuing and sushi.

Amal Kalathil

Field Service Technician
With a background in mechanical engineering and an advanced diploma in instrumentation and control engineering, Amal is a skilled technician committed to delivering top-notch service in the areas of troubleshooting, repairing, and servicing of beds, lifts, mattresses, and other equipment. Outside of his work life, Amal is interested in history and enjoys listening to music.

Sebastien Hamel

Junior Technician
Sebastien is a skilled technician, bringing superior attention to detail to every project at SFI as well as onsite at long-term care facilities. He has a background in plumbing and law enforcement, as well as numerous technical roles, plus 4 years of experience at SFI. He is dependable and welcoming with a positive attitude and ability to tackle a wide range of tasks, from preventative maintenance and audits through repairs and other onsite needs related to beds, lifts, tubs, and much more. Outside of work, Sebastien enjoys playing hockey.

Nick Araya

Junior Technician
As the newest addition to the technical team, Nick brings 20+ years of industry experience, including a background in communications, copywriting and the cannabis sector. His skills are wide-ranging, making him a key team member in SFI's warehouse and on the road as a technician. When he's not working, Nick enjoys skiing and playing Dungeons and Dragons.

Dawson McFadden

Junior Technician
As junior technician, Dawson is dedicated to providing top skills in the areas of field service, onsite installations and removals, preventative maintenance and repair services. He always works to make sure every site visit is a smooth experience for the facility. In his spare time, Dawson enjoys hockey and skiing.

Ethan Buck

Junior Technician
With a passion for fixing and building things, Ethan attended Fleming College, where he pursued his interest in electrical engineering. Prior to his role as junior technician, Ethan worked at Canadian Tire as a carry-out and also did landscaping for Buck and Burke Construction. His areas of specialty include installations and audits, and he is skilled at working with tools to get the job done right.

Shawn Farah

Product Specialist
With 24 years of experience in long-term care supplies, sales, and service, Shawn brings exceptional knowledge of all areas of capital equipment, including new builds, installations, project and budget planning, and much more. He plays a key role in supporting our customers with their service programs and ensuring they have access to the right equipment.

How we can help with your equipment needs?

Whether you are looking for a solution for your long-term care facility, or are shopping equipment for the home, contact our customer service team for a free consultation!
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